Williams Design Philosophy

Payments and Deposits:

Upon placing your order, a deposit of 30% is required. The balance must then be paid within 2 days of your items arriving into stock.  If your items are in stock at the time of purchase, they must be paid for in full at the point of sale. All web-sales must be paid in full at the point of sale.

Check your order:

It is up to you, the customer, to ensure that all details on your order confirmation are correct and as requested, at the time of purchase. Errors cannot be rectified at a later date and full liability will fall to you, the customer.  Deposits are non-refundable, non-transferable and credit will not be given. 

All sizes and dimensions should be checked by you, the customer, before purchase to ensure the item will fit into the space it is required for.  While our Sales Team can assist with choosing the design and size of furniture to suit a particular room, it is the sole responsibility of the purchaser to ensure there is sufficient access to the intended room, taking into consideration any doorways, narrow corridors, stairwells, lifts etc. The customer is responsible for any items which do not fit and no refund or exchange will be offered.

Changes and cancellations:

Cancellations and changes are not permitted at any point before or after delivery. 

Once your order has been placed and confirmed.  Items which are cancelled by you, the customer, shall result in loss of deposit or where items have arrived into stock at the time of cancellation full payment will be required.

We do not offer refunds or exchanges on furniture which has been already delivered. This does not affect your statutory rights.

Lead times:

All lead times quoted at the time of purchase are a guide from the manufacturer and are quoted in good faith. Lead times are approximations and, in some cases actual delivery can be within a range of up to 30days either side of this quoted date.

Delivery will not be considered to be a late order if arrival is within this period.

A more accurate date can usually be found by tracking your order on the link in your email confirmation approx. 1-2wks after purchase.

If there are any changes to the delivery date or status of your order we will always do our best to advise you by email as quickly as possible however please continue to check your order link for up to date information.

Custom Ordered items ordered to exact size, colour and fabric specifications may carry a longer lead time and can not be cancelled at any point in the process.

Lead times can occasionally be affected by unforeseen circumstances which are beyond our control.  No compensation will be given for any delay due to outside influences.

Delivery:

1. Once your items arrives into our warehouse you will receive a text message containing a link for payment. Full payment is required within 2 days and delivery or collection must booked and confirmed within 4 weeks. Deliveries can be booked online or over the phone.

We are unable to hold any goods longer than 4 weeks from the date of arriving into our warehouse, orders not paid for within these time frames may be cancelled.

2. Once your delivery date is booked you will be given a window of time by our delivery office.  If our drivers arrive at the given delivery time and there is nobody there to receive the delivery our drivers will try to contact you, if you cannot be reached or you will not be at the delivery address within 10mins your items will be returned to our warehouse and a re-delivery charge will apply to book an alternative delivery date.
3. Delivery Damage waiver:   In order to enter your home for your delivery the driver will request that you sign a waiver form, if you do not consent to signing this form we will only be able to deliver to your hall door and not the room it’s intended. While our delivery team will take as much care as possible when delivering your goods, we cannot take responsibility for any damage that may be caused during your delivery. You may ask the delivery team to deliver to an alternative area within the property or request that it is left outside the property if there is any difficulty delivering to the required room.
4. Please ensure the room in which the furniture is being delivered to has been cleared leaving enough space for the items being delivered. (existing furniture moved/disassembled etc) Please remove any obstructions so our delivery team have safe access and your furniture can be delivered as efficiently as possible. (obstructions include low hanging lights, baby gates, boxes, furniture etc.)
5. If you have booked and paid for removal of any old furniture this needs to disassembled and packed ready for the delivery team on arrival.
6. When items delivered will be held in storage, please ensure they are fully checked by yourselves at time of delivery for any damage, as damage reported weeks/months after delivery will not be covered under warranty.

Collections

Collections MUST be booked in at least 24hrs in advance. To book collections please call our offices on 01 4508443 ext.1.

Our warehouse is open Monday – Friday 9am – 4pm and Saturday 10am – 2pm. Items can only be collected from our warehouse between these hours.  There are no collections from our showroom.

All collections must be checked by the customer at the time of collection and if there is any damage please report to our warehouse at that time.

Unfortunately, we cannot take responsibility for any damage to items which happens in transit once collected.

Assembly and removal:

Our delivery team will assemble all dining tables and sofas on the day of delivery. Any other items may be assembled on a chargeable basis (this needs to be booked and paid for in advance with our delivery office)*

If your home is a new build not yet completed or where building works are still taking place or for any other reason you are not in a position for your goods to be assembled you will forfeit this service as we cannot call back at a later date to do so.

Charges apply for removal of your old furniture, this must be prebooked and paid for before your delivery date. Ask a member of staff for current prices.

Storage:

We will hold your furniture for up to a maximum 4 weeks once it has arrived into stock, items must be paid for in full within 2 days of arrival to be considered to be held for 4 weeks. Once the 4 week holding period has expired you will incur weekly storage charges. (These will be advised by the delivery office)

Faulty and damaged products:

1. Items delivered must be checked upon delivery. If you notice any transport damage to products, you must report them at the time of delivery.  Transport damage can not be logged after that time. This does not affect your statutory rights.
2. Any manufacturing faults that are discovered after delivery must be reported to our Customer Service team at customerservice@diamondfurniture.ie. A full description of the fault along with photo’s/videos should be sent.  A further inspection may need to be carried out either by ourselves and/or the manufacturer before a resolution is reached.  Our policy is repair, replace, refund, in that order but all customers are dealt with on a case by case basis. (This does not affect your consumer rights) 

ONLINE RETURNS POLICY

Online Changes and cancellations and returns:

You have 14 calendar days from date of purchase should you wish to change or cancel your order. You must notify us by email to info@dimondfurniture.ie 

If you are unhappy with your purchase once your delivery has arrived, please notify us immediately.  Items can only be returned to us if they are unused and in their original packaging. We cannot take back any items which have been assembled/part assembled or where the packaging has been disposed of. Items returned must be in resaleable, as delivered condition.

Items must be returned to us within 14 days of delivery.

You can return items to our warehouse are your own cost or we can arrange collection for you. A collection fee of €50 will be charged for any items picked up from the Dublin area and €100 for anything outside Dublin. 

Refunds will be processed back to the original method of payment once items have been returned to our warehouse. Delivery charges are non refundable.

Products excluded from online returns:

Returns are not permitted on any specially ordered or custom ordered products – this includes any custom beds, sofa’s, tables, dining chairs which have been specially made to customer requirements ie.  Fabric and colours chosen, custom sizes etc.

For hygiene reasons mattresses cannot be returned.

If there is any issue with a product purchased online, please email customerservice@diamondfurniture.ie   

The EU Commission also provides an online dispute resolution platform for disputes regarding online purchases.  You can find all information on:

https://ec.europa.eu/consumers/odr